To:           All Clients & Community Partners

From:      Amanda Macrae, Chief Executive Officer

Date:       March 16, 2020

Re:         CLOSED TO THE PUBLIC – Effective March 17, 2020


A & O: Support Services for Older Adults (A & O) is aware that the Coronavirus (COVID-19) is spreading and we want to ensure that our staff, volunteers and older adults we support are at minimal risk.


Effective Tuesday, March 17, 2020 A & O: Support Services for Older Adults located at 200-280 Smith Street will be closed to the public until further notice.


At this time, the Public Health Agency of Canada (PHAC) has assessed the public health risk associated with COVID-19 as low for the general population in Canada but this could change rapidly. Due to the fact that there is an increased risk of more severe outcomes for individuals

  • aged 65 and over
  • with compromised immune systems
  • with underlying medical conditions


The agency will proceed in the following manner effective Friday, March 13, 2020 as it relates to providing programs and services in the community:


  • Social Workers (RSW’s)
    • All home and office visits are rescheduled or conducted over the telephone until further notice.


  • Senior Immigrant Settlement Services (SISS)
    • All classes are suspended until further notice.


  • Volunteers
    • All home and office volunteer roles are suspended until further notice. Where possible, volunteer roles may be fulfilled via conference call. Please be in touch with your designated agency contact for more information.


  • Legal Services 
    • Postponed until further notice.


  • Income Tax Clinics
    • Postponed until further notice.


We will monitor the situation daily and inform you of any changes to our programs and services.


For further information, please see:


If you suspect you have a case of COVID-19, or have been exposed to someone who has COVID-19, contact Health Links: (204)-788-8200 /1-888-315-9257.


With roots that trace back to 1957, the focus of A & O: Support Services for Older Adults’ operations is identifying and addressing many of the issues facing older adults. Hand in hand with older adults, and through partnerships with community groups, the Agency takes action to improve the quality of life for older adults in Manitoba through advocacy, education and service delivery.


A & O strives to involve older adults in decision-making. Their expertise is an important contribution to building a healthy community in which older adults play a vital role.

Our pillars, Safety & Security, Social Engagement, and Counselling, were selected to identify the most important issues and areas of opportunity affecting older adults. Through offering these innovative programs and services, A & O is able to continue enhancing the quality of life for older Manitobans.


Improving the quality of life for older Manitobans

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AO main page photo - The Endowment Fund

Featured Stories & Events

November 29, 2019

Be A Santa To A Senior

The holiday season is a time of celebration, however for isolated and vulnerable older adults it can be a very trying time. Last holiday season A & O delivered over 6000 gifts to socially isolated and/or in-need older adults who might not have otherwise received a gift.
May 29, 2019

Charlie’s Story

Charlie had always liked to collect things and didn’t particularly like to throw anything away, but after these losses Charlie’s Hoarding Behaviour intensified. Charlie isolated himself from friends and family and his home became unsafe.
February 14, 2019

Ageism: An Awareness Event

Join A & O: Support Services for Older Adults on Thursday, March 14, 2019 at the Canadian Museum for Human Rights to examine the issue of ageism from legal, medical, and societal perspectives. It is time to say NO to ageism and YES to aging well!
January 8, 2019

Faith, Hope, and the Future

When the Eritrean couple came to register in our program Mihret, 59, was not able to communicate in English at all, although she was able to say her name and the country that she came from. Habtegabr, 65, was able to answer basic questions related to his personal experience. He was on crutches.

Stay informed on announcements and events with A & O



Where can I get my questions answered?

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